Terms & Conditions
Access to and use of this website and the products and services available through it are subject to the following terms and conditions. These terms of conditions may be updated at any time and without notice. Your statutory rights are not affected.
"We/us" means BoglarkaVera Design Studio Kft, the seller of the goods.
"You" means the customer acting as a consumer.
"Courier" means any such fulfillment courier as we may choose to use.
"Delivery date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.
"Goods" means the items which you agree to buy from us, the seller.
2.0 TERMS OF SALE
The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of BoglarkaVera Design Studio.
BoglarkaVera is committed to providing you with terms of sale, which are easy to understand and which are fair to you.
2.1 PLACING AN ORDER
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
When placing your order we carry out a standard pre-authorization check on your payment card. Payment will be not be taken until your order has been accepted and the goods dispatched. We carry out security checks on all orders and may cancel your order should it fail these checks, upon which you will be notified.
A contract between you and BoglarkaVera Design Studio Kft will not be formed until we send you a further email confirming that your order has been accepted and your goods have been dispatched. Only those goods listed in the dispatch confirmation e-mail will be included in the contract formed.
We reserve the right not to accept your order in the event that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
2.2 CANCELING AN ORDER
You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us, in order to receive a refund. Please refer to 2.8 Refunds and Exchanges for further details. To cancel an order you must send an e-mail with to the following e-mail address: email@example.com and in the subject please write your order number and 'refund'!
Product payment can be done in three ways:
Through a PayPal account you can pay quickly, without additional costs and secure your order. As an electronic payment, the transaction is done instantly. This ensures rapid processing of your order and faster delivery time. Also, returns or refunds are fast with this method in case of you want to exchange or return an item.
Cash on Delivery
This method of payment is to pay for the product when you physically receive it in the direction previously given by us. We send your order without receiving payment from you. You only need to pay when the parcel is delivered to your house. Although this payment method might seem more appealing, it is more expensive, and not as secure as PayPal. 'Cash on delivery' payment method is available only in Hungary. The refund amount in case of reimbursement or refund request is made by bank transfer. We send money back, after we received the returned parcel, and this operation may take up to 5-10 working days.
2.4 DELIVERY OPTIONS
BoglarkaVera currently offers 2 Delivery Options:
- Courier delivery and
- Personal recollect in store.
The cost of courier delivery will be as stated on the website at the time of order based on the details of your purchased items. We ship all orders via DPD and operate a Monday to Friday service.
Our standard refunds and exchange policy applies.
Shipping to the following European countries takes up to 5-7 working days with courier.
Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
We ship all orders via DPD and operate a Monday to Friday service. The cost of courier delivery will be as stated on the website at the time of order based on the details of your purchased items.
Our standard refunds and exchange policy applies.
2.5 SIGNING FOR YOUR ORDER
All orders are security sealed before leaving our Distribution Centre and under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. Should this occur, please contact our Customer Services team on firstname.lastname@example.org as soon as possible.
2.6 CUSTOMS & DUTY
Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is managed by UPS and DHL on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
2.7 REFUNDS & EXCHANGES
We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days, and offer an exchange on all products returned within 28 days. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order.
Please note that we can only exchange the same items for a different colour or size. If a different item is required a separate order will have to be made, and the original order processed accordingly.
You should return your items via a secure and insured delivery service, as BoglarkaVera cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed.
We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.
Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable through BoglarkaVera; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again.
All online returns must be returned to the ' store at the address below:
BoglarkaVera Design Studio
Hungary, H-1118 Budapest, Kelenhegyi ut 50. II/5.
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Hungarian Law and shall be subject to the exclusive jurisdiction of the Hungarian Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.
By using this website, you consent to us:
- Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.
- Contacting you by email or telephone in relation to you having placed an order or made an enquiry.
Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly.
We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.
You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of it; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
BoglarkaVera reserves the rights to take any customer account out of use at any time if it is believed that the website and the products and services available through it are being misused.